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We're honored to be able to share our matcha and accessories with you and want you to be delighted with your purchase. If for any reason you aren't, please let us know.
We will accept returns of unopened matcha and accessories for 30 days from the date of delivery. The date of delivery is the date on which the courier's records (e.g., USPS, UPS or FedEx) show that the package was delivered to you. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For matcha, the inner seal on the container must be unbroken. For accessories with a seal on the packaging, the seal must be unbroken.
When you request your return, let us know if you would like a refund or an exchange. We may accept opened merchandise, at our sole discretion, in the unlikely event that the products you received are damaged or defective (e.g., past its sell-by date). If you believe you received damaged or defective merchandise, please get in touch with us using the "Contact Us" page and we'll do our best to take care of it.
Once we determine that your purchase is eligible to be returned, we'll send you a return merchandise authorization (RMA) number and a return address. Please write this number on the outside of the box and on a piece of paper inside the box. This will help us expedite your return. We assume no responsibility for returns that are not approved in advance or sent to us without an RMA number.
Please return your product(s) within 14 days from when we approved the refund or exchange.
If 30 days have elapsed by since you received your purchase, unfortunately we can’t offer a refund or exchange.
Please contact the vendor for their return policy, as it may be different from the policy above.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and let you know whether your refund has been approved.
If your refund is approved, then a credit will automatically be applied to your credit or debit card.
If 30 days have elapsed since we approved your refund and you haven’t received a refund yet, please contact us at hello@mitsumatcha.com and we'll investigate. However, it helps if you can double check a few things beforehand. First, check your bank or credit card statement again to confirm that nothing was missed. Then contact your credit card company or bank. There is often a delay between when we issue a refund and when your bank posts it to your account, and this depends entirely on your bank. Your bank or credit card company will be able to provide more information regarding whether a refund is pending.
You'll need to pay shipping costs for returning your item, except in instances where we have determined that the item or items you received are defective. Shipping costs are non-refundable. We recommend that you make your return using a courier that offers package tracking such as USPS, FedEx or UPS.
If you are returning merchandise worth more than $75, please consider purchasing shipping insurance. We cannot guarantee that we will receive your item(s), and we cannot issue a refund or exchange unless we receive your return.